How to Use Time On Hold to Increase Customer Satisfaction

Nobody likes waiting on hold. So putting a caller on hold is not the best strategy for excellent customer service. There is a way to use hold time to your advantage to increase customer satisfaction. Businesses try to get around the issue of hold times in various ways with limited results. Methods to Improve Hold […]

August 7, 2019

5 Reasons to Switch to a Cloud Phone System

The benefits of cloud phone systems make choosing a business phone solution an easy one. Many businesses are switching from conventional, cumbersome, and costly phone systems to cloud-based solutions. Here are 5 reasons why it might be time for your business to make the switch. 1. Cost Savings & Value The cost of a cloud […]

July 31, 2019

The Most Flexible Business Communications System

In this age of unprecedented innovation, keeping up requires the ability to adapt quickly. Fortunately, new technologies make it possible for businesses to change with the times. Key to business success is flexibility. Business communications have been a tricky aspect of business adaptation in the past. Cumbersome and costly systems seemed permanent, not portable. Change […]

July 24, 2019

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