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How to Get Support from Us

Online Help Center

Have a quick question and looking for a quick answer? Check out online Help Centre to see if we’ve already answered your question.



If your question isn’t urgent, and you can’t find a quick answer from our knowledge base, email us and we’ll get back to you in less than 1 business day.

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It’s urgent? Call us! Your concierge will get help started immediately, 24 hours a day, 7 days a week. +1-800-497-5570

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Looking for manuals on how to use your phone, or change a router setting? Email your concierge and we will send you an electronic copy of your device manual.

About the Commisioner for Complaints for Telecommunications Services (CCTS)

Commissioner for Complaints for Telecommunications Services (CCTS) is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.