Your Concierge
is always available

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How to Get Support from Us

Online Help Center

Have a quick question and looking for a quick answer? Check out online Help Centre to see if we’ve already answered your question.



If your question isn’t urgent, and you can’t find a quick answer from our knowledge base, email us and we’ll get back to you in less than 1 business day.

Phone or Chat

It’s urgent? Call us! Your concierge will get help started within 60 seconds, 24 hours a day, 7 days a week.

You can also chat with our teams online, during our regular business hours.


Looking for manuals on how to use your phone, or change a router setting? We’ve assembled the information here:



Need a quick walk through of how to setup your service, make quick changes or learn how to better use your system? Take a look through our growing repository of video tutorials.