How a Cloud Phone System Supports Non-Profit Organizations

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As a non-profit organization, minimizing costs and empowering staff to work effectively is an ongoing challenge. You need the right tools to increase efficiency and maintain flexibility. Have you considered your phone system? 

A cloud phone system benefits your non-profit in many ways:

  • Save costs
  • Accommodate staff needs and changes easily
  • Keep your organization connected all the time from multiple locations (even remotely)
  • Increase productivity through more efficient communication and procedures

The advanced technology of a cloud phone system offers the simplicity and flexibility necessary for a non-profit organization. 

Save Costs

Because it’s internet-based, a cloud phone system doesn’t require the installation of expensive equipment. It costs very little to start up a cloud phone system and is equally painless to make changes or add lines and extensions. The only requirements are:

  • A high speed internet connection via WiFi modem or wireless router
  • Power outlets, and
  • Hosted phones.

Maintenance, software upgrades, and 24/7 technical support are included in your plan, saving you IT expenses. With your cloud phone service plan, you pay only for what you need. 

To save you even more, long distance calling is free across Canada – and even the US on some plans. 

Stay Flexible & Scale Your Organization

The flexibility of a cloud phone system makes it easier to grow your organization or make changes. Changing your service plan is simple. You can add, change and remove users directly from within your own web portal. Moving lines or extensions is almost effortless – simply plug in the user’s phone at the new location. 

For a closer look at phone system costs, see Comparing Costs & Benefits of Hosted vs. On-Premise Phone Systems.

Staff Empowerment

With a cloud phone system, each user has control over their settings through their own easy-to-use web portal. In the User Portal, each user in your organization can:

  • Manage voicemail messages
  • Manage contacts
  • Set up call forwarding
  • Choose personal music on hold
  • And access many more useful features

The User Portal can be accessed from anywhere with an internet connection. 

Efficient Management

The cloud phone system is also a valuable management tool. It gives you the ability to completely administer your organization through the Management Portal. Some of the features of this portal include:

  • Manage day-to-day call detail 
  • Add or change users 
  • Set up audio conferencing
  • Make new auto attendant recordings
  • Adjust holiday schedules

Support Remote Work

It takes dedicated staff and generous volunteers to maintain a successful non-profit organization. Work happens at all hours and from many locations. Whether a worker is in your office or in the field, a cloud phone system keeps them connected. Any mobile device can become an extension of your office line. This keeps your organization available no matter what. 

Remote work is simplified with features like voicemail-to-email, Find Me Follow Me, and answering rules. 

Multi-Location Connection 

Multi-office non-profits benefit from the connectivity provided by a cloud phone system. Keeping every location on the same network makes it easy and affordable. Employees at any location can connect with employees at any other location simply by dialing the extension number of the person they want to reach. 

Call queues and Auto Attendant (a virtual receptionist) ensure every single call is answered and directed to the appropriate extension regardless of location. 

Support Your Non-Profit Success

The resourcefulness required for running a successful non-profit organization is tremendous. Every penny, every second, and every inch of office space counts. 

At SelectCom, we’re committed to supporting your efforts! Contact us today to find out more about how our cloud phone system can benefit your non-profit.